Computer repair software with work orders and customer updates
Laptop, desktop or printer: Csekkold is work order software for repair shops, where you create the work order, note down the diagnosis, and the customer is updated automatically at every step.
No registration and no personal details: you try it with sample data.
Sound familiar?
“What is happening with my computer?”
The customer does not know the part is still on its way, so they keep calling.
Waiting for parts for weeks
With machines lined up on the shelf, you have to remember which one is waiting for what, and which one you promised for today.
Lost sticky notes
The diagnosis on one note, the part to order on another, and nobody knows which belongs to which machine.
What Csekkold gives your computer repair shop
Searchable by serial number
Enter the serial number of the machine in the serial number field of the item, and one search brings up the earlier repairs of a returning machine.
Internal notes for the diagnosis
Write the cause of the fault and the part to order in an internal note: your team sees it, the customer does not.
Your own statuses, ordering included
“Inspection”, “Part ordered”, “Ready for collection”: you set the steps, and the customer can be notified at each of them.
Deadlines and a calendar
Set the promised completion date: the customer sees it on the tracking page, and you see it in the calendar and with the Overdue filter.
The journey of a repair in Csekkold
You name the statuses. A computer repair shop could work like this:
- Received
- Inspection
- Part ordered
- In repair
- Ready for collection
What the customer gets at a status change:
Dear customer, the status of work order L9D2-W4QM has changed: Part ordered. Details: csekkold.hu/?tracking=L9D2-W4QM
SMS from the Pro package, email in every package.
Questions from computer repair shops
Where do I note that the customer wants a data backup?
Among the items of the work order: the backup can be an item of its own with its fee, and its details go in the note on the item or in the internal note.
How do I keep track of machines waiting for parts?
Add a “Part ordered” status: the list and the board show at a glance which machine is waiting for a part, and the customer is notified when it moves on.
Do I get a printable work order at drop-off?
Yes. A work order becomes a PDF in one click, with a QR code and space for the signatures. With the QR code the customer follows the repair on their phone.
Would you rather start on paper? Download the free work order template (PDF, Word).
See how it would work for you.
One click takes you into a demo service filled with sample data, where you can try everything. No registration, no personal details.