Phone repair software with work orders and automatic updates
Csekkold is work order software for repair shops: record the phone with its IMEI and its fault, and the customer finds out by SMS or email when it is ready. No more calling anyone back.
No registration and no personal details: you try it with sample data.
Sound familiar at the counter?
“Is my phone ready yet?”
Dozens of calls and messages a day with the same question, while people are waiting at the counter too.
Whose phone is this?
Similar devices, similar cases: without the IMEI written down, they are easy to mix up.
Under warranty or not?
With a returning customer you have to work out what you replaced and when, and whether it is still under warranty.
What Csekkold gives your repair shop
Work orders you can search by IMEI
Enter the IMEI or the serial number in the serial number field of the item, and you can search for it later.
Screen replacement in one click
Star your most common repairs in the price list, and quick buttons add them to the work order in one click.
Warranty on the item
Record the shop or manufacturer’s warranty and its end date on the item, and it appears on the printed work order too.
Updates without phone calls
At every status change the customer automatically gets an SMS or email with a link that shows the progress of the repair at any time.
The journey of a repair in Csekkold
You name the statuses. A phone repair shop could work like this:
- Received
- Diagnosis
- Quote sent
- In repair
- Ready for collection
What the customer gets at a status change:
Dear customer, the status of work order P3X8-T5KL has changed: Ready for collection. Details: csekkold.hu/?tracking=P3X8-T5KL
SMS from the Pro package, email in every package.
Questions from phone repair shops
Where do I enter the IMEI and the accessories?
The IMEI or the serial number goes in the serial number field of the item; the accessories handed in (charger, case, SIM card) and the condition of the device go in the note on the item.
What if the customer wants a quote first?
Add a “Quote sent” status: when you switch to it, the customer is notified. You pick the items from your price list, so the amount is clear straight away.
Can I print the work order?
Yes. A work order becomes a PDF in one click, with a QR code the customer can use to follow the repair on their phone.
Would you rather start on paper? Download the free work order template (PDF, Word).
See how it would work for you.
One click takes you into a demo service filled with sample data, where you can try everything. No registration, no personal details.